In this policy, "you" refers to those who use and/or interact with any or all of our products, services, and websites, and "we", "us", and "our" refer to nFormr. "Customer"(s) refers specifically to those who use nFormr services. "Form Responders" refers to those who fill in and/or submit forms used by our Customers.
When you fill in or complete a form used by one of our Customers, we collect information relating to you and your use of our services:
We use information gathered from and provided by our Customers to do the following for our Customers:
Provide services and technical support, assist them with form design and creation, provide technical troubleshooting, manage our relationship with them, and to gather information on how they use our services.
Certain features of our services use the content of form questions and responses and Customer account information in additional ways. Feature descriptions will identify where this is the case. Customers can avoid the use of form data in this way by simply choosing not to use such features. For example, by using our form templates feature, to add questions to forms, you also permit us to aggregate the responses you receive to those questions with responses received by other form templates users who have used the same questions. We may then report statistics about the aggregated (and de-identified) data sent to you and other form creators.
If you choose to link your nFormr account with a third party account, such as your Google or Facebook account, nFormr may use the information you allow us to collect from those third parties to provide you with additional features, services, and personalized content.
In order to provide you with useful options to use the services together with social media and other applications, we may give you the option to export information to, and collect information from, third party applications and websites, including platforms such as Google and Twitter and social networking sites such as Facebook. When exporting and collecting such information, you may be disclosing your information to the individuals or organizations responsible for operating and maintaining such third party applications and sites, and your information may be accessible by others visiting or using those applications or sites. We do not own or operate third party applications or websites that you connect with – you should review the privacy policies and statements of such websites to ensure you are comfortable with the ways in which they use the information you share with them.
To manage our services. We use your information, including certain form data, for the following limited purposes:
To create new services, features or content. We may use your form data and form metadata (that is, data about the characteristics of a form) for our internal purposes to create and provide new services, features or content. Regarding form metadata, we may look at statistics like response rates, question and answer word counts, and the average number of questions in a form, and publish interesting observations about these for informational or marketing purposes. When we do this, neither individual form creators nor form responders will be identified or identifiable unless we have obtained their permission.
To facilitate account creation and the logon process. If you choose to link your nFormr account to a third party account, such as your Google or Facebook account, we use the information you allowed us to collect from those third parties to facilitate the account creation and login process.
To contact you about your service or account. We will occasionally send you communications of a transactional nature (e.g. service-related announcements, billing-related matters, changes to our services or policies, a welcome email when you first register). You are prevented from opting out of this type of communication since it is required to provide our services to you.
To contact you for marketing purposes. We will send you promotional emails only if you have consented to us contacting you for this purpose. You may opt out of these communications at any time by clicking on the "unsubscribe" link in them, or changing the relevant setting on your account page.
To respond to legal requests and prevent harm. If we receive a subpoena or other legal request for information, we may need to inspect the data held to determine the appropriate response.
We do not sell personal information gathered from form responses. We won’t make available form responses to third parties without permission, and we won’t use any contact details collected in our customers’ forms to contact form responders.
See the section above for information on how we use data provided by our Customers or to which our Customers have given us access.
We will not sell or lease your personal information to any third party. We may disclose aggregate demographic and statistical information with our business partners, but this information is not specific to the identification of you as an individual.
We may disclose information with third parties, for limited purposes, as follows:
By using our services or visiting our websites, you consent to the above-described disclosures.
In some cases, the applications or user interfaces you encounter while on our sites are managed by third parties, who may require that you provide your personal information. We are not responsible for the privacy practices of these third party services or applications. We recommend carefully reviewing the user terms and privacy statement of each third party service, website, and/or application prior to use.
We generally retain your information for as long as you have an account with us, or as long as necessary to otherwise to provide services to you, to comply with our legal obligations, resolve disputes, or comply with and enforce our agreements. Data that is deleted from our servers may remain as residual copies on offsite backup media for up to approximately one month afterward.
Personal information that we collect is processed under the following legal basis:
Our legitimate interests. This includes:
You may also be entitled to access your information, update your personal information which is out of date or incorrect, restrict use of your personal information in certain specific circumstances, place a data portability request (applicable only when we use your personal information on the basis of your consent or performance of a contract, and where our use of your information is carried out by automated means), and ask us to consider any valid objections which you have to our use of your personal information where we process it on the basis of our or another person’s legitimate interest. Requests should be directed via this form.
Use of our websites is intended for adults at least eighteen (18) years of age. We do not knowingly collect personally-identifying information from children under the age of thirteen (13).
You also have the right to lodge a complaint before a supervisory data protection authority regarding our data processing. If you are in the UK, the data protection authority is the UK Information Commissioner’s Office available at https://ico.org.uk/.
Last Update: June 16, 2021